Featherhill Designs Privacy Policy (Effective from 18th April 2025)
Hello and welcome to Featherhill Designs. In order to comply with GDPR (General Data Protection Regulation), this website needs a privacy policy. Please read it carefully.
I reserve the right to make changes to this Privacy Policy at any time, but I will notify you of significant changes and, if required, obtain your renewed consent. I will always try to contact you with the updated Privacy Policy if I can.
Firstly, let’s define some terms I’ll use in this policy:
“This website” / “website” / “Featherhill Deigns” refers to featherhilldesigns.co.uk. This also applies to any subdomains using the domain featherhilldesigns.co.uk.
“Products” / “Product” refers to any product sold on this website.
“You” / “Your” refers to you the reader/user of this website or products.
“I” / “me” refers to me, Grace Smith, the owner of this website and products.
You can contact me at enquiries@featherhilldesigns.co.uk.
Secondly, the types of data I collect and why…
I collect the following data for the purposes listed:
Email addresses:
When you contact me, sign up for my mailing list, buy something, comment on a Featherhill Designs blog post/page, or do anything else where you enter/use your email address on this website or anywhere else associated with Featherhill Designs (e.g., if you give me your email address in a direct message on social media), I store that email address for contact and marketing purposes. I reserve the right to use your email address to contact you personally, even if you used it to e.g., sign up for my email mailing list, bought something, contacted me etc. This is to enable me to contact you to inform you of, e.g., problems with your order, account etc., or to say thank you. Opt-out: You can opt-out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting me directly.
Names:
You may give me your name(s) by various means (e.g., signing up for my mailing list, contacting me (e.g., by email, contact form, social media etc.), buying something, commenting etc.). I use your name to address you in emails, comments, etc.
Payment details: I collect details about your debit/credit card, PayPal etc., purely for lawful transactional purposes, e.g., if you buy something, receive a refund etc. However, I do not have direct access to the full details, as I use a payment gateway (see ‘Services used by Featherhill Designs’ below).
User statistics: This may include, but is not limited to, what web pages you visit, how long you spend on them or the Featherhill Designs website as a whole, geolocation data, the device type(s) you use to browse the Featherhill Desigs website, etc. I may also track and collect usage data when you open an email, e.g., if you open it or click, especially if you are subscribed to Featherhill Designs’ mailing list. I may also track clicks, conversions etc., if you come to the Featherhill Designs website after clicking on an ad. Also, if I serve ads on my website, they may track you across other websites. If I use a URL shortening tool (e.g., bit.ly), they may also track you across other websites. If you click on an affiliate link to another website, that link may also track you across other websites. If you click on an affiliate link for the Featherhill Designs website, that may also track your usage of the Featherhill Designs website (e.g., if you make a purchase). I may also use snippets of code, tracking images, etc., to track your usage of the Featherhill Designs website. This is for analytical purposes.
Comments:
If you post a comment on, for example, a blog post, that comment, along with your email address and name, are stored in a database.
There may be other types of data I collect, e.g., addresses. I do not knowingly sell any of your personal data – it belongs to you, and selling it, I believe, is unethical and just plain creepy.
How I get your personal data:
I can get your personal data by various means, including, but not limited to:
If you contact me (even if it is not on my website, e.g., on social media),
If you sign up for my mailing list,
If you buy something from me or the Featherhill Designs website,
If you voluntarily give it to me,
If I get it from another source (e.g., publicly available sources, another person etc.),
If I get it indirectly from various sources.
If required to do so, I may share your personal data with various organisations (e.g., the police).
Lawful bases for collecting, storing and processing your personal data:
Under the UK GDPR (UK General Data Protection Regulation), the lawful bases for collecting, storing, and processing your personal data are the following:
Your consent:
You may revoke your consent for me/Featherhill Designs to collect, store, and process your personal data at any time by emailing enquiries@featherhilldesigns.co.uk.
Legitimate interest:
The collecting, storing, and processing of your personal data is necessary for Featherhill Designs. I use it for marketing, analytics, contact etc., meaning I have a legitimate interest in collecting, storing, and processing your personal data.
Again, I do not knowingly sell it, and I will only pass it on to someone else if absolutely necessary, e.g., in the prevention of a crime, request by the police, to save someone’s life etc.
Storing Your personal data:
Your personal data is, to the best of my knowledge, stored safely and securely. I cannot 100% say it is completely secure, as every system has its weaknesses- even some of the most ‘secure’ companies have been hacked. However, it the best of my knowledge, your personal data is secure.
Email addresses:
Email addresses entered at checkout, unless you opt-in to sign up for my mailing list, are stored for 1 year before being deleted from the system. If you make another order in that time, the time until deletion resets back to 1 year.
Email addresses entered to sign up for my mailing list are stored indefinitely until you request their deletion by a) unsubscribing or b) contacting me directly. If you sign up for the mailing list but fail to confirm your subscription by clicking the confirmation link in the confirmation email, your email address will be deleted after 1 week.
Email addresses you use to contact me are also stored indefinitely until you request their deletion by contacting me directly. This also applies to email addresses you give me personally, e.g., on social media. If you contact me to request their deletion by email, unless you say otherwise, the email you used will also be deleted.
Email addresses used to make a profile to comment on the Featherhill Designs website are also stored indefinitely until you request their deletion by contacting me directly. This is because they are needed to create your profile to help reduce spam. If you contact me to request their deletion by email, unless you say otherwise, the email you used will also be deleted. Email addresses are not permanently deleted from the Featherhill Designs database when you delete a comment.
Email addresses used to make an account on the Featherhill Designs website are also stored indefinitely until you request their deletion by a) removing them from your account, b) deleting your account or c) contacting me directly.
Names:
I use your name to address you in emails, comments etc.
Names you enter at checkout are stored for 1 year before they are deleted from the system. If you make another order in that time, the time until deletion resets back to 1 year.
Names you enter when you sign up for my mailing list are stored indefinitely until you request their deletion by a) unsubscribing or b) contacting me directly. If you sign up for the mailing list but fail to confirm your subscription by clicking the confirmation link in the confirmation email, your name will be deleted after 1 week.
Names you give me when you contact me (e.g., via email, social media, the contact form etc.) are stored indefinitely until you request their deletion by directly contacting me.
Names used to make a profile to comment on the Featherhill Designs website are also stored indefinitely until you request their deletion by contacting me directly. This is because they are needed to create your profile to help reduce spam. They are not permanently deleted from the Featherhill Designs database when you delete a comment.
Names used to make an account on the Featherhill Designs website are also stored indefinitely until you request their deletion by a) removing them from your account, b) deleting your account or c) contacting me directly.
Payment methods/details:
When purchasing with a debit/credit card, the payment is processed by the Stripe payment gateway. I do not have direct access to this private information, other than a select few:
The last 4 digits of the card number
The expiry date
Card type (e.g., Vista, Mastercard etc.)
Addresses:
Addresses entered at checkout when you purchase something are stored for 1 year before being deleted from the system. If you make another order in that time and enter your address, the time until deletion resets back to 1 year.
Addresses you give me when you contact me (e.g. by email, social media etc) are stored indefinitely until you request their deletion by directly contacting me.
Addresses used to make an account on the Featherhill Designs website are also stored indefinitely until you request their deletion by a) removing them from your account, b) deleting your account or c) contacting me directly.
Comments:
Comments are stored indefinitely, until you a) delete them or b) you request their deletion by contacting me directly. I reserve the right to delete, remove, edit or otherwise modify any comments you post.
Please note that, under certain circumstances, I may not delete your personal information, even if you request I do so, e.g. in the prevention of a crime, as evidence, to fight/prevent fraud, to save lives etc. Also, if you cannot prove that you are the owner of the data you are requesting for me to delete, I may not delete it.
Security Assurance:
Your personal data is stored securely using encryption, secure servers, and other measures to protect against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and I cannot guarantee absolute security.
Services used by Featherhill Designs:
Featherhill Designs may use various third-party services. These may include, but are not limited to:
Stripe
I use the payment gateway Stripe to process card payments. This means that I do not have direct access to Your card information.
You can read the privacy policy for Stripe here: https://stripe.com/gb/privacy.
Your data protection rights:
You have the right to access, rectify, delete, restrict the processing of, or object to the processing of your data. You also have the right to data portability and to lodge a complaint with the ICO (Information Commissioner’s Office).
Right of access: you can request a copy of the data I hold about you.
Right of rectification:
You can request correction of any inaccurate or incomplete data.
Right to erasure:
you can request deletion of your data where there is no compelling reason for its continued processing.
Right to restrict processing:
You can request to restrict the processing of your data under certain circumstances.
Right to data portability:
You can request to transfer your data to another data controller.
Right to object:
You can object to the processing of your data under certain circumstances.
These requests can be made free of charge and I will respond within one month. You can make these requests by contacting me at featherhilldesigns.co.uk.
Changes to this policy:
I reserve the right to make changes to this Privacy Policy at any time. Significant changes will be notified to you via email or by a notice on this website. If required, I will obtain your renewed consent.
How to complain
If you have any concerns about my use of your personal information, you can make a complaint to me at enquiries@featherhilldesigns.co.uk.
You can also complain to the ICO if you are unhappy with how I have used Your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
By continuing to use this website, you agree to this Privacy Policy.
Last updated: 18th April 2025